Refund & Cancellation Policy
Last updated: placeholder — set this date when the policy is finalized.
This page is placeholder content generated for the website scaffold. Replace it with a policy reviewed by qualified legal/finance counsel before launch, matched to your actual billing system and any Shopify App Store or payment-processor requirements.
Usage credits
SMS, WhatsApp, Voice, and OTP usage is billed against purchased credits or a usage-based plan. Credits are generally non-refundable once consumed by a successful send or verification request.
Unused credits
Requests to cancel a plan or refund unused, pre-paid credits are reviewed on a case-by-case basis. Contact our billing team with your account details and request.
Failed or undelivered messages
Messages that fail to send due to a platform-side error are not charged. Messages that are sent but not delivered for reasons outside our control (e.g. an invalid or unreachable number) may still be billed, consistent with standard telecom billing practice.
Subscription cancellation
Business and Enterprise subscriptions can be cancelled from your account or by contacting our team. Cancellation takes effect at the end of the current billing cycle unless otherwise agreed.
How to request a refund
Email hello@tasdeeqly.com with your account/store name and the reason for your request. We aim to respond within one business day.